The Conference Board's 11th annual Customer Experience Conference has been formulated to help you design and deliver a customer experience that will stay ahead of these changing customer behaviors.

This year’s agenda will unveil a dynamic new format designed to mirror the course of journey mapping for attendees.  Travelling sequentially through a customer experience blueprint will bring to life the changes in process, culture and attitude necessary for true transformation.  Conference sessions will provide strategies and tactics for using analytics, digital technologies and organizational culture to deliver journeys that exceed expectations of customers in an omni-channel world.

What makes this Customer Experience Conference Unique?

8+ keynote speeches by CEOs from Sprint, SAP, Reverie and more!

Insights from 20+ customer experience practitioners who have successfully transformed their companies and achieved excellence in customer experience

Peer-to-Peer engagement with 200+  senior executives responsible for building and institutionalizing customer experience models

Speaker takeaways and tactics, offering actionable ideas you can use immediately

Customized advice and insight through Q&A, workshops and networking