Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, cost-effective manner.

In this programme, you will:

Learn about Customer Service and Quality Management Tools

Learn how to improve Customer Satisfaction

Improve your people skills

Learn how to proactively manage and control expectations

Develop tools and models to enable you to consistently deliver a high quality product or service to both internal and external customers.