The 4th Annual CEM in Banking Summit provides a platform for banking professionals to discuss the most crucial CEM challenges in Banking. Explore key developments in Voice biometrics and Call Steering, the digital revolution, identifing moments of truth across all touchpoints, unique feedback collection approaches and more at this summit!

Benefits of Attending:

Understand customer experience management challenges and effective solutions in this digital era

Explore a hidden potential of social media in banking and stay up to date!

Identify a cost effective way of handling customer movements from one channel to another one

Hear about key lessons from successfully implemented strategies by leading banks within the industry

Analyze the importance of customer centric perception and its consequences

Determine new trends in digital design with the main focus on mobile development going forward

Find out how creative you are in using customer feedback for your new ideas