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Event Details
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  •   Summit  

  • This event has been completed
    Customer Experience Transformation
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  • Financial Services
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  • September 16, 2015 - September 18, 2015
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  • London
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  •   London, United Kingdom
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  • Introduction  
  • The 4th Annual Customer Experience Transformation for Financial Services Summit unites over 100+ of the international Financial Services community’s leaders to discuss your top priorities of the year ahead including customer insight, acquisition and retention strategies, multi-channel excellence, VOC, internal culture, customer feedback and complaints, capability, process and more.
    The event ensures you return to the office with the right strategies, tools and contacts to guarantees enhanced customer experience. 

    Just some of the key topics being addressed include:

    Integrating customer experience into the DNA of your business: what, why and how?
    Delivering award winning innovation and customer experience
    How can customer experience be used to your competitive advantage?
    Strategies to improve the customer experience as consumers move to digital channels
    Next steps for VOC: improving current initiatives to enhance customer insight and drive sales
    Customer experience mapping: what does your organisation look like through the eyes of your customer?
    Key steps to building a new mobile customer experience strategy: identifying the most effective ways to achieve customer transformation for mobile customers
    Achieving successful internal process management as the backbone of customer experience transformation
     
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  •   Useful Links  
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  • Reference link 1 
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  •  About Organiser
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  • IQPC 
  • E: enquire@iqpc.co.uk
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