Event Details
- Summit
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This event has been completed
Customer Focus Live 2015 - May 13, 2015 - May 14, 2015
- Hotel Russell
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London, United Kingdom
- Introduction
- Customer Focus Live 2015 brings experts and innovative thought leaders from a variety of market sectors together to share their experiences and best practice advice on dealing with customer service in both the traditional and digital landscapes. You will learn how to incorporate data analysis and multiple touchpoints into your service strategy, understand how to deliver the manner of service that the modern customer expects, and discuss future challenges as service-based competition becomes more prevalent.
Key topics
Digital customer experience
Balancing superior sales and service performance in a cost reduction environment
Mastering data analytics
Embracing social media
Personalised experiences
Loyalty and CX
Customer experience 360 view: gaining ROI - Useful Links
- Reference link 1
- About Organiser
- Lyonsdown
- E: g.scheffer@lyonsdown.co.uk
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