Event Details
- Summit
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This event has been completed
Government Contact Centre Summit Middle East - May 17, 2015 - May 20, 2015
- Dusit Thani Dubai
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Dubai, United Arab Emirates
- Introduction
- This event will feature high-level strategic discussions and share peer-led case studies addressing the biggest challenges in delivering a world-class customer experience in the contact centre and an awards ceremony for the Government Contact Centre Excellence.
So what are the key themes to be discussed in 2015?
Aligning your contact centre with your government vision … towards a centralised and smarter contact centre
Achieving contact centre excellence through effective workforce management (WFM)
Maximising contact centre performance and quality of service
Achieving contact centre excellence through effective CRM and citizen satisfaction
Disaster recovery and business continuity - Schedule
- 2-Day Summit: 18-19 May 2015
Interactive Workshops: 17 & 20 May 2015 - Useful Links
- Reference link 1
- About Organiser
- IQPC Middle East FZ LLC
- E: register@iqpc.ae
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