Event Details
- Forum
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This event has been completed
CXNYC 2015 - Forrester's Forum For Customer Experience Professionals
- June 16, 2015 - June 17, 2015
- New York Hilton Midtown
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New York, NY, United States
- Introduction
- You will leave this Forum with a comprehensive understanding of how to improve your customer experience quality and increase your customer loyalty. You will learn how delivering the right customer experience can drive business results, create competitive advantage and fuel growth.
CXNYC 2015 will cover:
Emotion as a driver of great CX. Emotion is not just "feeling good" — emotional attributes of brands can be complex. The key is how to understand which emotions drive CX for your brand and how to create them.
CX and competitive advantage. Why does excellence in CX not always translate to competitive success? Why do some companies with great CX fail and others with poor CX thrive?
Innovation in digital CX. Learn how leading-edge companies are reinventing their digital user experience (UX) to define and deliver superior CX.
CX and leadership, organization, and culture. How do you create an organizational and leadership culture that supports and delivers excellence in CX?
CX and omnichannel. How can you overcome the challenges in achieving seamless and successful CX in an omnichannel strategy? - Useful Links
- Reference link 1
- About Organiser
- Forrester
- E: sponsorships@forrester.com
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