Event Details
- Summit
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This event has been completed
2nd Annual Customer Experience Management Summit - November 24, 2015 - November 25, 2015
- Al Murooj Rotana Dubai *****
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Dubai, United Arab Emirates
- Introduction
- The 2nd Annual Customer Experience Management Summit offers a one of a kind discussion platform for Aviation, Banking, Telecom, Technology, Media, Retail, Hospitality, and Pharma executives involved in CEM to debate and discuss the challenges they are facing, but more importantly offers answers to complex issues facing the various industries. Do not miss out on the chance to acquire first-hand, knowledge from the world leaders in developing customer excellence and satisfaction programs, leveraging big data, social customer management and much more!
Key topics
Engaging employees to drive customer-centricity into the DNA of the organization
Engagement in an outsource environment in order to deliver service excellence
Corporate customer journey and customer satisfaction
Customer centricity and the importance of the voice of the customer
Enhancing customer experience through customer relationship management systems, social media, mobile apps
Net Promoter Score vs. Customer Experience Survey - Useful Links
- Reference link 1
- About Organiser
- Allan Lloyds
- E: bus.dev@allanlloyds.com
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